Prohibited & Restricted Items

Last updated: 28 July 2026

Why this list exists: These items are restricted by UK export rules, Nigerian import rules, or our air/sea freight carriers. Shipping them can result in confiscation, fines, or your goods being destroyed — so we don't ship them. If you're unsure, ask your concierge before ordering; we'll find a compliant alternative.

If you accidentally order a prohibited item: we'll catch it before purchase, contact you, and either suggest an alternative or refund in full. You won't lose money.

🚫 Strictly prohibited — we will not ship these

Batteries — standalone lithium batteries, power banks over 100Wh (in-device batteries under 100Wh are usually fine; ask us)
Perfumes & fragrances — alcohol-based, flammable
Aerosols — deodorants, hairsprays, cooking sprays
Nail polish & remover — flammable
Fresh food — meat, dairy, fruit, vegetables
Perishable food — chilled or frozen items
Medicines — prescription drugs without verified prescription; OTC restricted
Supplements & powders — protein powder, diet powders (often held by customs)
Alcohol — except via licensed concierge arrangement (duty is significant)
Tobacco & e-cigarettes/vapes
Cannabis/CBD products — any form
Flammables — fireworks, lighter fluid, paint thinner, solvents
Weapons & replicas — knives over a certain length, BB guns, replicas, tasers
Ammunition & explosives
Drones over 249g — Nigerian aviation restriction
Counterfeit/replica goods — fake designer items (we will verify authenticity)
Ivory, animal products, exotic skins — CITES restrictions
Cash, bullion, coins
Pornography
Goods subject to sanctions

⚠️ Restricted — may ship with conditions, ask us first

Cosmetics & skincare

Creams, lotions, and sealed makeup are usually fine. Avoid: anything in aerosol form, nail products, large-volume liquids (over 100ml per item may attract scrutiny). Cosmetics cannot be returned once opened.

Liquids over 100ml

Shampoos, conditioners, cooking oils, vinegars. We can ship small quantities; large volumes may be flagged. Repacking into smaller containers is sometimes possible — ask your concierge.

Electronics with internal batteries

Phones, laptops, tablets — generally fine (battery is in-device, under 100Wh). Hoverboards, e-scooters, and large power banks are restricted by air freight; we may quote sea freight instead.

Food (non-perishable)

Dry, sealed, ambient-temperature foods (biscuits, tea, coffee, chocolate, cereals, spices in sealed packets) can usually ship. Avoid: anything containing meat/dairy, alcohol, or requiring refrigeration. Fortnum & Mason hampers: we'll review contents before quoting.

Vehicles & vehicle parts

Cars, motorcycles, and major parts ship via sea freight only with significant Nigerian import duty (~35% for cars + VAT). We'll quote fully landed. Used vehicles require age/condition documentation. Batteries and fuel must be removed/drain before shipping.

Pharmaceuticals & medical devices

Prescription medicines require a verified prescription and may need Nigerian NAFDAC clearance — slow and uncertain. We'll advise case by case. Do not assume we can ship medication; ask first.

📦 Oversized items — sea freight only

Items over 30kg or with a longest side over 120cm don't fit our air freight model. They ship by sea freight (4–8 weeks) with a custom quote. Examples: furniture, large appliances, pool tables, gym equipment, pianos, bulk SME stock. See our Wish List / Concierge flow to start.

🤔 Not sure?

If you're uncertain whether we can ship something, the answer is almost always "yes, let's figure it out" — but please ask before you pay. Send your concierge a photo or description and we'll confirm what's possible, the freight mode, and the price.

Ask your concierge →