London2Lagos ("we", "us", "our") is a personal shopping and logistics service that purchases goods from UK retailers on behalf of customers in Nigeria and delivers them to Lagos. We act as the merchant of record for the goods we purchase on your behalf.
[Legal entity name], registered in [country] under company number [number], with registered office at [address]. For queries, contact hello@london2lagos.app.
You can use our service in two ways:
By submitting an order or wish-list request, you confirm you are authorised to make the purchase and that the delivery details you provide are accurate.
Our prices are all-in and locked at the time you pay. The breakdown we show includes:
Quotes are valid for 24 hours (self-serve) or 48 hours (concierge). After that, the price may change with FX rates. The price you pay is fixed once payment is confirmed.
We charge on chargeable weight = the greater of actual weight and volumetric weight (L × W × H ÷ 5000). We repack to reduce volume wherever safe, which can lower your freight.
Payment is due in full, in Naira, before we purchase the goods from the UK retailer. We accept payment via our licensed payment gateway (Paystack) using cards, bank transfer, or USSD.
If payment fails or is reversed, we may cancel the order and refund any amount received, less gateway fees already incurred.
We deliver door-to-door within Lagos only at launch. Delivery targets:
Cutoffs: pay by Monday or Thursday 12:00 UK time to make that week's Tuesday or Friday flight.
If delivery fails because the recipient is unreachable after 2 attempts, we hold the parcel for 5 days, then at a pickup point for a further period. Storage fees apply from day 8.
We deliver on a Delivered Duty Paid (DDP) basis — the price you pay includes all Nigerian customs duty and VAT. You will not receive a separate customs bill.
We model a 5% buffer into the duty estimate to cover customs variance. In the rare event actual duty exceeds the buffer, we absorb the difference — it is not passed to you. See our SLA Guarantee.
Our returns policy is tiered by the service you chose. See our full Returns & Refunds Policy. Summary: Standard tier has no returns; Plus tier allows UK returns at cost. Refunds apply where goods are out of stock, mis-sourced by us, or damaged in transit per our liability below.
We take responsibility for goods from the moment we purchase them in the UK until they are delivered to you. Our liability for loss or damage:
We are not liable for: goods that are counterfeit or misdescribed by the UK retailer (we will help you pursue the retailer), delays caused by customs holds outside our control (we will communicate and absorb duty variance), force majeure events, or consequences of inaccurate information you provided.
Our total liability for any order is capped at the greater of (a) the goods value plus fees you paid, or (b) £500. This does not affect your statutory consumer rights under Nigerian law.
We will not source or ship any item on our Prohibited Items list. If a prohibited item is requested and we cannot identify a compliant alternative, we will refund any payment in full.
We aim to resolve every complaint within 7 days. Contact your named concierge first, or email hello@london2lagos.app with "Complaint" in the subject. If unresolved, you may escalate to the Nigerian Federal Competition & Consumer Protection Commission (FCCPC).
We may update these terms. The version in effect for your order is the one dated at the top of this page as at your payment date. Material changes will be communicated to active customers by WhatsApp/email.
These terms are governed by the laws of the Federal Republic of Nigeria, with jurisdiction in Lagos, except where UK law mandatorily applies to the purchase of goods in the UK (in which case the relevant consumer protections apply to that purchase).
Related: Privacy & KYC · Returns & Refunds · Prohibited Items · SLA Guarantee